Customer Support Specialist

  • Support
  • Szczecin, Zachodniopomorskie, Poland

Customer Support Specialist

Job description

Informational note:
We have not stopped recruiting for any of the currently open positions, but In light of the recent coronavirus outbreak all the job interviews are held virtually. It doesn’t affect the quality and speed of the process. Feel free to apply, we are hoping to speak with you soon!


About Tidio:

Tidio is one of the fastest growing startups in Poland! Our product Tidio is a Live Chat boosted with Bots to increase sales by skyrocketing communication with customers.

We are one of the TOP 4 most popular solutions used globally with over 160 million monthly interactions with our product.

It’s our goal to be productive beyond the established norm, but we also like to have fun. We’re focused on being the best at what we do, and we thoroughly enjoy coming to work! We want to work with the best people and learn from each other.

 Check out how we work: https://www.facebook.com/tidiobackstage/ 


 What will you do?

On this position you'll be providing technical support to Tidio users, contacting them through chat and e-mail. Your number one goal will be to regularly WOW our users and exceed their expectations. You will become part of a team that prides itself in great, friendly relations with their customers. It's a rare opportunity to work with clients who love your service. The suggestions and feedback we gather from them directly affect how we develop our system. You will be cooperating with the rest of our team to implement new features according to users' expectations.

Requirements

Job requirements:

  • English: excellent written communication skills. C1 or equivalent level required,

  • Logical, problem-solving thinking and a strong interest in technology,

  • Ability to work on shifts (8:00-16:00, 16:00-00:00, 00:00-8:00),

  • Must be willing to work in a fast-paced environment with a pro-active attitude,

  • Open-mindedness - you need to think fast, unassisted, and work without a script,

  • An understanding of e-commerce or software is a plus,

  • Tech enthusiasts, science grads are most welcome

What we want to offer:

  • Opportunity to work in a fantastic atmosphere and supportive environment, without corporate nonsense,

  • Visible and transparent career path customized to your individual abilities and talents,

  • Access to the latest industry tools and skills - we are consistently focused on developing ourselves,

  • 4800zł - 6800zł on B2B contract or equivalent on “umowa o pracę”,

  • A classy office in a prestigious building located in the city centre,

  • A never-ending supply of fruits, cereals and delicious coffee,

  • Multisport Card and private medical care,

  • Taxi card - to make your way to work easy and comfortable.