Customer Support Specialist

  • Support
  • Szczecin, Polska

Customer Support Specialist

Opis oferty

About Tidio:

We're one of the fastest-growing IT startups in Poland. The service we create and develop is Tidio - a unique communication service supported by bots, that allows businesses to chat with their website visitors in real time.

Currently, we're backed by one of the biggest Polish Venture Capitals - bValue, and in 2017 we won the InCredibles - an accelerator program created by Kulczyk Investments, which rewards the most innovative and promising startups.


Our philosophy:

It’s our goal to be productive beyond the established norm, but we also like to have fun. We’re focused on being the best at what we do, and we thoroughly enjoy coming to work! We want to work with the best people and learn from each other.


Check out how we work:


 What will you do?

On this position you'll be providing technical support to Tidio users, contacting them through chat and e-mail. Your number one goal will be to regularly WOW our users and exceed their expectations. You will become part of a team that prides itself in great, friendly relations with their customers. It's a rare opportunity to work with clients who love your service. The suggestions and feedback we gather from them directly affect how we develop our system. You will be cooperating with the rest of our team to implement new features according to users' expectations.

Being a part of Tidio means working with people who love what they do!


Job requirements:

  • Must-have: excellent written communication skills. C1 or equivalent level required,

  • Logical, problem-solving thinking and a strong interest in technology,

  • Ability to work on shifts (8:00-16:00, 16:00-00:00, 00:00-8:00),

  • Must be willing to work in a fast-paced environment with a pro-active attitude,

  • Open-mindedness - you need to think fast, unassisted, and work without a script,

  • An understanding of e-commerce or software is a plus,

  • Tech enthusiasts, science grads are most welcome

What we want to offer:

  • Opportunity to work in a fantastic atmosphere and supportive environment, without corporate nonsense,

  • Visible and transparent career path customized to your individual abilities and talents,

  • Access to the latest industry tools and skills - we are consistently focused on developing ourselves,

  • 5000zł - 7000zł on B2B contract or equivalent on “umowa o pracę”,

  • A classy office in a prestigious building located in the city centre,

  • A never-ending supply of fruits, cereals and delicious coffee,

  • Multisport Card and private medical care,

  • Taxi card - to make your way to work easy and comfortable.